Frequently Asked Questions
How soon will my order ship?
All orders ship within five business of order placement. You’ll get an email notifying you when your order has shipped.
How can I pay?
We accept PayPal, as well as direct payments via credit card. You’ll have the option to choose your payment method when you check out.
How do pre-orders work?
Pre-orders give you the first shot at items that aren’t in stock yet, but will be available soon. Pre-order ship dates are subject to change, but you will be notified by email of any ship date changes.
If your order contains some items that are in stock and some pre-order items, our default procedure is to wait until your entire order is available to ship. If you’d like us to ship the in-stock items first, please respond to your confirmation email indicating this preference. Additional shipping charges may apply.
How is shipping calculated?
Shipping is calculated based on your location and the weight of the items you’re ordering. We ship all orders via USPS.
All U.S. orders orders include a tracking number and delivery confirmation. During checkout, you will have the option to select a shipping service, including expedited shipping via Priority Mail.
The most affordable option for international shipping is First Class Mail International, which does not include tracking. If a tracking number is desired, please select Priority Mail International.
What is your refund/return policy?
Once an order ships, we issue refunds only if the product you receive is defective or not as described. If there is an issue with your order, please contact firstname.lastname@example.org. If you place an order, then decide you would like to cancel before it has shipped, your order will be subject to a 20% restocking fee. You will thus receive a refund equal to 80% of your order total.
How do digital purchases work?
All digital albums are supplied as high-quality 320-kbps MP3s, and also include album artwork. You’ll get your download as soon as you complete the checkout process.
What if I have other questions?
Please email email@example.com.